Online Help for the Online store

How To:

• Place an Order or Quote
• Flip a Quote to an Order
• Implement Order Approval and Budgets
• View Order History
• Create Catalogs
• Manage Employees

FAQs

Online Ordering

Will the system log me out?

Yes, to adhere to current internet security protocols, the system will log you out after 15 minutes of inactivity IF you don't check the "Remember Me" box during sign in. You can stay signed in for 8 hours if you check the "Remember Me" box.

Do I have to register before ordering?

Yes, you must have a user account associated with your Granite Group account. You can visit our Become a Customer page to create a Granite Group account if you don't already have one or "activate" your existing Granite Group account for online access if it isn't already. Note: if your Granite Group account has already been activated for online access, you will need to contact the account administrator to have a user setup for you.

Can I pick up my order?

Yes, at checkout, select the Order Online Pickup in Store option on the third page of checkout. You can then pickup your order at your selected store.

What payment methods can I use?

All orders are currently placed on your account. If you are a C.O.D. customer you will need to go to or contact the branch to pay for the order before pick up or deliver. Terms accounts can pay for their order using the My Account --> Open Invoices menu.

Can I "Flip" a quote to an order?

Yes, you can flip a quote to an order. Please see detailed instructions here.

My Account

I forgot my password, how do I sign in?

Use the Forgot Password link on the sign in page to have a reset password email sent to you.