Bill Pay help and faqs

How to:

• Make Payments
• View and Print Invoices
• View Payment History
• View Statements
• Change Payment Method
• Schedule Payments

Frequently Asked Questions

Your Account

How do I access my account on thegranitegroup.com beginning September 1?

On August 31, look for an email from customerservice@thegranitegroup.com with a secure link to set up your new account login. You must use this link to set up your new login—even if you already have a password for thegranitegroup.com. Once you complete the setup, you’ll be able to access your account online beginning September 1. 

Making Payments

What’s Billtrust?

Billtrust is the secure online platform The Granite Group has used for customers who chose to manage their billing and payments online.

Can I still make payments online?

Yes, you can make payments through thegranitegroup.com after September 1st. Later in August, we’ll post “how-to” instructions here to walk you through the process.

Do I have to re-save my payment information in the new system?

Yes. Unfortunately, payment information is securely stored by Billtrust and, by law, cannot be transferred to The Granite Group. You’ll need to enter your payment information again in the new system. Later in August, we’ll post “how-to” instructions here to walk you through the process.

Can I schedule a payment ahead of time?

Yes, you can schedule a payment ahead of time on thegranitegroup.com after September 1st. Later in August, we’ll post “how-to” instructions here to walk you through the process.

How do I view my payment history?

You can view your payment history on thegranitegroup.com after September 1st. Later in August, we’ll post “how-to” instructions here to walk you through the process.

Will I still be able to login to Billtrust to see my past activity?

Your access to Billtrust will end September 15th. Please see the next question.

How can I get copies of past invoices and statements?

For a copy of a statement, please email accountsreceivable@thegranitegroup.com. You’ll be able to find invoices online after September 1st. Later in August, we’ll post “how-to” instructions here to walk you through the process.

How do I change the method of delivery or where my invoices/statements are sent?

Please email accountsreceivable@thegranitegroup.com.